Customer Services & Operations

Customers need to be informed of an Airlines full capability, including any transshipment and interline opportunities that expand the network. Customers must equally be made aware of any limitations that may be imposed the Airline or Aircraft operating on a route.

Success is more than just a competitive quote.

Our highly skilled staff are well qualified to portray the Airline services in the best light possible, while ensuring customers are also appraised of essential information that will help to eliminate problems later on.

If an Airline Cargo product is to meet customer expectation then handling and road feeder services are just as important as the flights.

The FlyUs Customer Service team are open 7 days a week and do not close until the last flights and trucks have departed. Out of office hours a duty officer monitors all overnight operations.